I was browsing the ThankYou Network catalog, which is Citi’s reward program, when I noticed something funny. When I was logged out, the price for certain gift cards would be different than when I was logged in.

For example, Home Depot gift cards are available on this schedule when logged out:

  • $10 gift card for 1,500 points
  • $25 gift card for 2,500 points
  • $50 gift card for 5,000 points
  • $100 gift card for 10,000 points

Screenshot:
HD-gc-logged-out

When I logged in to “buy” them, the schedule (and number of options) changed!

  • $10 gift card for 1,500 points
  • $25 gift card for 3,500 points
  • $50 gift card for 6,000 points

Screenshot:
HD-gc-logged-in

This is a huge difference!

I checked another gift card, Starbucks, and found the same difference.

Logged out Starbucks options:

  • $5 gift card for 1,000 points
  • $10 gift card for 1,500 points
  • $25 gift card for 2,500 points
  • $50 gift card for 5,000 points
  • $100 gift card for 10,000 points

Logged in:

  • $5 gift card for 1,000 points
  • $10 gift card for 1,500 points
  • $25 gift card for 3,500 points
  • $50 gift card for 6,000 points

Unfortunately, there’s nothing I can do about it. I can’t buy anything unless I’m logged in but I don’t know there’s such a big difference in both price and options.

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